Effective Date: April 2026
Last Updated: April 2026
Fountain Heating & Air (“we,” “us,” or “our”) is a division of Fountain Services, LLC, headquartered at 244 Callahan Koon Rd, Spindale, NC 28160. We are committed to protecting the privacy of visitors to our website, fountainheatingandair.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Please read this policy carefully. By using our Site, you agree to the practices described below.
Information We Collect
Information You Provide to Us
When you complete a contact or service request form on our Site, we collect:
- First and last name
- Email address
- Phone number
- The service you are inquiring about
- Any message or details you choose to provide
This information is submitted through Mailchimp and stored in our Mailchimp audience list for the purpose of responding to your inquiry.
Information Collected Automatically
When you visit our Site, certain information is collected automatically through cookies and similar tracking technologies, including:
- Your IP address
- Browser type and version
- Device type
- Pages visited and time spent on each page
- Referring URL (the page that brought you to our Site)
- General geographic location (city/region level)
This information is collected through Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us understand how visitors interact with our Site. The data collected is aggregated and does not identify individual users. You can learn more about how Google uses data at google.com/policies/privacy/partners.
Cookies
Our Site uses cookies, which are small text files stored on your device. We use cookies for:
- Analytics (Google Analytics)
- Basic website functionality
Most browsers allow you to control cookie settings through your browser preferences. Disabling cookies may affect your experience on our Site.
How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and contact requests
- Schedule and coordinate HVAC services
- Communicate with you about your request or appointment
- Analyze website traffic and improve the performance and content of our Site
- Send occasional marketing communications, if you have opted in to receive them
We do not sell, rent, or trade your personal information to third parties.
Third-Party Services
Our Site uses the following third-party services that may collect or process data:
- Mailchimp — Used to manage contact form submissions and email communications. Mailchimp Privacy Policy
- Google Analytics — Used to analyze website traffic and user behavior. Google Privacy Policy
- Google Maps — Used to display our location on the Site. Google Privacy Policy
We may add additional third-party tools or tracking technologies in the future. This policy will be updated to reflect those changes when they occur.
Data Retention
Information submitted through our contact forms is retained in Mailchimp in accordance with Mailchimp’s data retention policies. You may request removal of your information at any time by contacting us directly.
Google Analytics data is retained in accordance with our Google Analytics settings, which we have configured to retain data for 26 months.
Children’s Privacy
Our Site is intended for general audiences and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has submitted personal information through our Site, please contact us and we will take steps to remove that information promptly.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information below.
Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Fountain Heating & Air
244 Callahan Koon Rd
Spindale, NC 28160
(828) 287-4343
info@fountainheatingandair.com